Shipping Policy
Delivery Service Area
We currently provide delivery services throughout Massachusetts and neighboring states. For locations outside our primary service area, please contact our sales team for shipping arrangements.
Delivery Options
- Standard Delivery: 2-3 business days within our primary service area
- Express Delivery: Next business day delivery for orders placed before 2 PM
- Job Site Delivery: Scheduled delivery with special handling and placement
- Warehouse Pickup: Available at our Avon, MA location during business hours
Delivery Fees
Delivery fees are calculated based on:
- Distance from our warehouse
- Order volume and weight
- Special handling requirements
- Delivery timing preferences
Free delivery is available for orders over $1,500 within our primary service area.
Special Handling
For items requiring special handling (e.g., oversized materials, crane service), additional fees may apply. Our team will discuss these requirements during order placement.
Scheduling and Tracking
Once your order is confirmed:
- You'll receive an email confirmation with estimated delivery date
- Our logistics team will contact you to confirm delivery schedule
- Track your delivery through our customer portal
- Receive notifications for any schedule changes
Delivery Requirements
To ensure smooth delivery:
- Provide accurate delivery address and contact information
- Ensure adequate access for delivery vehicles
- Have someone available to receive and inspect the delivery
- Notify us of any special site conditions or requirements
Returns and Damages
Please inspect all materials upon delivery. Any damages or discrepancies must be noted on the delivery receipt and reported to our customer service team within 48 hours.
Contact Information
For shipping inquiries or to schedule a delivery:
Phone: 799-726-8762
Address: 650 Main Ave, Norwalk CT 6851